Privacy Policy

1. Introduction

Welcome to socialsaathi ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media automation platform and related services.

By using socialsaathi, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Mobile phone number and country code
• Name and email address (if provided)
• Company or organization information
• Profile information from connected social media accounts

2.2 Social Media Data

• Access tokens for connected social media platforms
• Content you create, schedule, or publish through our platform
• Analytics and performance data from your social media accounts
• Comments, messages, and engagement data

2.3 Usage Information

• Log data including IP address, browser type, and device information
• Usage patterns and feature interactions
• Performance and error data

3. How We Use Your Information

• Provide and maintain our social media automation services
• Authenticate your identity and secure your account
• Schedule and publish content to your connected social media accounts
• Generate analytics and insights about your social media performance
• Improve our platform and develop new features
• Communicate with you about service updates and support
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Social Media Platforms: We share content and data with connected platforms as necessary to provide our services
• Service Providers: We may share data with trusted third-party service providers who assist in operating our platform
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.